Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition as when you received it, including the original packaging. To complete your return, we require a receipt or proof of purchase. We take care to ensure your orders are properly protected during transit but realise that occasionally damages can occur.
Refunds
Once your return is received and inspected, we’ll send you an email to confirm receipt. You will be notified whether your refund has been approved or rejected. If approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that there may be a processing period before your refund appears.
Exchanges
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Us
Contact us at info@petalandseed.com for any queries related to refunds and returns.
